Unlike mass-produced fast-fashion jewelry that uses cheap base metals like brass or zinc, MATZZO pieces are engineered strictly from premium, high-end materials: Certified 925 Sterling Silver, 18K Gold plating, Rhodium plating, and medical-grade 316L Stainless Steel. Our collection is entirely nickel-free, lead-free, and hypoallergenic, making it completely safe for all skin types. Furthermore, our plated pieces are reinforced with an advanced protective E-coating system to actively resist rust, fading, and skin irritation ("green skin") while preserving their brilliant luxury finish.

Yes. Crafted from high-grade materials, our pieces are water-resistant and built for daily durability. While they are designed to handle moisture, we highly recommend following our Care Guide to maintain their luxurious finish and brilliance for years to come.

To maintain your piece's original luster and brilliance, we recommend a few simple steps:

• Cleaning: Gently wipe away everyday body oils or dust with a dry, soft, lint-free cloth.
• Chemicals: While our pieces are designed to be water-resistant, we highly recommend avoiding direct contact with harsh chemicals like shampoos, perfumes, colognes, or chlorinated pools to preserve the precious 18K gold and rhodium plating.
• Storage: When not in use, store your jewelry in a dry, safe place - preferably in its original MATZZO box to minimize environmental exposure.

We highly recommend reading our Complete Care Guide for detailed, material-specific guidelines.

Every product page features a detailed Size Guide to help you choose. Our chains come in various industry-standard lengths, and our bracelets and rings follow US sizing. Our Cuffs are designed as adjustable open bangles, allowing you to gently shape them for a perfect, secure fit on any wrist.

It depends on the look you want to achieve:

• 45 cm (18"): Sits tighter around the neck, ideal for wearing with crew-neck tees or layering with longer pieces.
• 50 cm (20"): Our most popular length. It sits perfectly at the collarbone, making it highly versatile for both casual t-shirts and open shirts.
• 55 cm (22") & 60 cm (24"): Hangs lower on the chest, perfect for making a statement, holding a pendant, or wearing over hoodies and sweaters.

If you are purchasing a gift, our standard chain length (50 cm / 20 inches) and our most popular bracelet size (19 cm / 7.5 inches) are designed to comfortably fit the vast majority of men. Additionally, because we offer a 30-day return policy and one free exchange per order, your recipient can easily swap the piece for a different size or model if needed - completely hassle-free.

We take immense pride in our quality and are pleased to offer a 2-Year Warranty from the date of delivery, strictly covering all manufacturing defects. We want our customers to have absolute peace of mind when making a purchase with MATZZO.

• Returns & Exchanges: We offer a 30-day return policy and one free exchange per order, giving you 30 days after receiving your item to ensure the perfect fit.

To initiate a return, exchange, or warranty claim, simply contact our support team through our direct contact page.

For our handcrafted Premium Pieces (items over $200), we charge a 20% restocking fee on returns for a refund. This fee covers the specialized artisan labor, materials, and rigorous quality control involved in creating a bespoke item.

However, if you would like to exchange your piece for a different size or model, we offer one free exchange and will waive the restocking fee entirely.

Yes, absolutely! We offer one free exchange per order to ensure you get the perfect fit.

• Before ordering: Please utilize our official size guides and video charts on the product pages to check your dimensions and minimize sizing issues.
• How to initiate: If you still need an exchange, simply notify us at matzzoinfo@gmail.com. Once your request is approved, our team will guide you through our seamless exchange process to get your new size or model delivered to you as quickly as possible.

On average, delivery takes 6-10 business days after the order has been processed. Please note that shipping times may vary depending on your location and during peak seasons or holidays.

Once your package is on its way, you will receive a tracking number via email so you can follow its journey. For more details, please visit our shipping policy.

We know you're excited to receive your new MATZZO piece!

Orders are typically processed and shipped within 1-3 business days. During peak seasons or for specific handcrafted items, processing may take longer. As soon as your order is on its way, you'll receive a confirmation email with your tracking number.

We offer Free Shipping for all orders over $120

For orders under $120 - Express shipping- $11.99

We ship to most countries worldwide. To find out whether we can deliver your package, head to the checkout page.

Your privacy and security are our top priorities.
We use industry-standard 256-bit SSL encryption technology to protect your information during checkout, and our store is fully PCI-DSS compliant. We also utilize advanced fraud prevention tools to ensure every transaction is safe and secure.

We accept:

• Visa
• American Express
• MasterCard
• Apple Pay
• Google Pay
• Paypal
• Discover
• Diners Club
• Elo
• JCB

Every MATZZO piece is designed with meticulous attention to detail, and our entire inventory undergoes strict quality control protocols before dispatch. To ensure global availability and efficient transit times, orders are fulfilled and shipped securely via top-tier international express couriers directly from our specialized production facilities. Every shipment is fully tracked and insured from the moment it leaves our facility until it arrives safely at your doorstep.